social care

Facebook, Messenger, and Instagram Now Have a Single Inbox For Businesses

With the introduction of each new social network, our bandwidth seems to diminish. Social media marketers find themselves bouncing between platforms in effort to keep up with their comments, likes, retweets, and messages. To make things easier, Facebook announced that they will be rolling out the ability for brands to link their Facebook, Messenger, and […]

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World-Class Customer Service Tips, Social Care and More!

Are you looking to find ways to provide better customer service? Do you need tips to improve your social care? This week on the Social Media Social Hour, John DiJulius joins me to dive into world-class customer service tips, social care and more! John is a leading authority on customer service and has helped companies like […]

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