How to Win at Social Customer Care

Do you have a social customer care strategy? Do you want to know the essential steps to win at social customer care? Today,  I sit down with Dan Gingiss, host of the “Focus on Customer Service” podcast and author of the new book “Winning at Social Customer Care” to outline the eight steps to … Read more about How to Win at Social Customer Care

Facebook Stories Launches Worldwide: What’s Hot in Social Media

From Facebook Stories to GIF comment buttons, this week has been full of Facebook updates and announcements. While some think Facebook is only keeping up with Snapchat and Instagram, others view the launch as a major industry disruption and something bigger. In other news, Twitter has finally … Read more about Facebook Stories Launches Worldwide: What’s Hot in Social Media

How To Generate Leads With Online Video

Are you curious as to how to use online videos to market your small business? Do you have questions about how to strategically create lead generation with online video and which platforms you should use? This week on the Social Media Social Hour, Owen Video and I discuss video social media … Read more about How To Generate Leads With Online Video

Instagram Reaches Staggering Advertiser Milestone: What’s Hot in Social Media

This week, Instagram has yet again doubled the number of active advertisers to a staggering one million. The platform has also made saving live video possible. In other news, LinkedIn has added trending storylines to increase engagement, as well as your industry knowledge. More details on why … Read more about Instagram Reaches Staggering Advertiser Milestone: What’s Hot in Social Media

How to Generate Leads through Social Media

Do you own a small business and wonder which social channels are the best way to generate leads through social media? Do you have questions about how much money to spend on website design, which channels you should focus on and how email marketing can help grow your business? This week on the … Read more about How to Generate Leads through Social Media

Facebook Expands Tests of Facebook Stories: What’s Hot in Social Media

This week, Facebook expanded its test of Facebook Stories, an almost exact clone of Snapchat and Instagram Stories. In other news, LinkedIn has loosened up their tie and gone with a casual approach to their platform including filters and photo editing tools. More details on why this matters, and … Read more about Facebook Expands Tests of Facebook Stories: What’s Hot in Social Media

Social Media Marketing For Restaurants

Are you in the restaurant business or own a pizzeria? Are you curious as to how social media can help your restaurant or pizzeria? Do you wonder which social media platforms can best help reach your target audience and how to go about reaching them? This week on the Social Media Social Hour, … Read more about Social Media Marketing For Restaurants

Facebook Debuts Its First Dedicated Virtual Reality App: What’s Hot in Social Media

As we've covered on the podcast recently, virtual reality is a popular topic that will make big strides in the near future. This week, Facebook debuted its first dedicated virtual reality app, Facebook 360. Advertisers are sure to be hungry to tap into the experience as Facebook's enormous user base … Read more about Facebook Debuts Its First Dedicated Virtual Reality App: What’s Hot in Social Media

How To Demonstrate Thought Leadership With Your Personal Brand

Would you like to grow your business and increase sales? Do you have aspirations of being known as a thought leader in your industry? Your personal brand can have a major impact on the bottom line for your business, both good and bad. Today, I share with you how to demonstrate thought leadership … Read more about How To Demonstrate Thought Leadership With Your Personal Brand

Instagram Stories Ads Available For All Businesses Globally: What’s Hot in Social Media

Just months ago Instagram announced that a select number of lucky businesses would have access to immersive, full-screen ads in Stories. This week, any business regardless of size can advertise on the platform. In other news, Facebook announced it will transform your ordinary messages inbox on Pages … Read more about Instagram Stories Ads Available For All Businesses Globally: What’s Hot in Social Media

5 Twitter Hacks To Use When Attending Conferences or Events with Madalyn Sklar

Are you curious if the little blue bird is still an effective means to carry your social media messages? Are you wanting to stock up on Twitter hacks before that you can leverage when you attend your next conference or event? With 67 million Americans as active users, Twitter is indeed still … Read more about 5 Twitter Hacks To Use When Attending Conferences or Events with Madalyn Sklar